Add Call

Customer Call Log: You can enter a call log each time you talk to the customer. If they call in to make a change, you can enter the name of the person requesting the change. If you call the person because they are late or their payment is overdue, you can make an entry in the call log stating the particulars of the call.

Print Call: This button will l print the calls on this contract to the report printer.

New Call: This button will allow another call to be entered on this contract. the date and time as well as the operator's name will automatically be entered.

Call type: In Configurations and Call Log Types you can use different call types to use in this list to group certain call logs together.

Force Acknowledgment: When entering a call, you can click on Force Acknowledgment. Then every time this contract is accessed, the call log will be displayed. You can also check this on a call log only pertaining to a customer and not a particular contract. Then every time this customer is accessed, the call log will be displayed.

Call logs entered on one contract in a continuation series are visible on all contracts in the series.